Shipping & Delivery
Last updated: September 17, 2026
Order Processing
Most orders are verified, prepared, quality checked, and packaged within 3–5 business days after payment is confirmed. Weekends, public holidays, product launches, and promotional periods may require additional processing time.
Estimated Delivery Times
After processing, estimated standard shipping times are generally:
- United States: 7–15 business days
- Other International Destinations: 10–25 business days
These estimates are not guaranteed delivery dates. Delivery may vary due to destination, customs, carrier operations, weather, holidays, peak periods, or other circumstances outside our control.
Shipping Rates
Available shipping methods and charges appear at checkout after you enter the delivery address. The checkout total shows any shipping charge collected by TRESSKIND.
Tracking
We send a shipping confirmation email containing your tracking number after dispatch. Tracking information may require 2–7 business days to update.
You can follow the carrier link in your confirmation or enter the tracking number at https://www.17track.net/en.
Separate Packages
We may fulfill an order from more than one warehouse. Items from the same order may arrive in separate packages with different tracking numbers and delivery dates.
Customs Duties and Taxes
International shipments may be subject to import duties, taxes, customs charges, or carrier handling fees imposed by the destination country. Charges collected by customs authorities or carriers upon delivery are the recipient’s responsibility unless checkout states otherwise.
Address Changes
Email support@tresskind.com within 24 hours of ordering if you need to change the shipping address. Include your order number and complete replacement address.
We can update an address only while the order remains unprocessed. Fulfilled or shipped orders continue to the address submitted at checkout.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address. If a package is returned because of an incorrect address, missing information, refusal, or failure to collect it, original and return shipping costs may be deducted from the refund, and reshipping charges may apply.
Lost or Damaged Shipments
Email support@tresskind.com when tracking has stopped updating for an extended period or a package arrives damaged. Include your order number, tracking number, a description of the issue, and photographs where applicable.
Packages Marked Delivered
When tracking shows “delivered,” check the delivery area, mailbox, reception desk, household members, neighbours, and local carrier office. Contact the carrier for details, then email support@tresskind.com if the package remains missing.
Contact Us
Brand: TRESSKIND
Email: support@tresskind.com
Legal Operating Entity: Dongguan Furong Information Service Co., Ltd.
Company Registration Number: 91441900MAKF3QWE2H
Registered Business Address: Room 102, No. 24 Luocun Road, Guancheng Subdistrict, Dongguan City, Guangdong Province
Phone: 13782215471
Return Address Notice: The registered business address is for business identification only. Do not send returns there unless our support team specifically instructs you to do so. To obtain the correct return address, contact support@icehavior.com.
For returns, refunds, damaged items, or order discrepancies, please review our Return & Refund Policy.